Tip Sheet: Establishing Reporting Mechanisms and Closing the Feedback Loop

This is a concise, step-by-step playbook for building complaints & feedback systems that communities trust and use with a focus on the Eastern and Southern Africa Region. It highlights the importance of accountability to affected populations (AAP) and details how robust feedback systems—grounded in transparency, inclusivity, and data protection—can improve program quality and trust. The document covers - from selecting appropriate feedback channels and establishing protocols to safeguarding sensitive data and closing the feedback loop. Country examples from Somalia, Ethiopia, Kenya, Madagascar, Zimbabwe and South Sudan illustrate the approach in action through diverse approaches and innovations. The resource section links to toolkits, forms and technical briefs making this tip sheet a practical reference for organizations seeking to strengthen their accountability and community engagement practices.

For the tip sheet, please click here: https://1d52a885-250c-4f27-84bf-a584fd1ac3ee.usrfiles.com/ugd/1d52a8_c13e632a9d084293bc689363e381ae8c.pdf